Maintenance, Repair, & Overhaul Planner

Team JAS is seeking a highly detail-oriented Maintenance Repair & Overhaul (MRO) Planner with a passion for organization and planning to join our team in Jacksonville, FL. This position is 100% onsite. 

About Team JAS, Inc:
Established in 1986, Team JAS is an Aerospace Company, specializing in the support of the Twin Otter aircraft. We are proud to be the solutions company worldwide for Twin Otter parts, repair, maintenance, overhaul, and FAA-PMA-approved manufacturing.

The Team JAS Repair Station is FAA Certified (#YJAR8401), EASA Certified (EASA.145.6700), and a Viking Air Factory Endorsed Component Center. Our 33,000-square-foot facility is in Jacksonville, Florida, and houses our inventory, shipping & receiving department, our 145-component repair station, and our PMA/engineering department.

Position Overview:
The Maintenance Repair & Overhaul (MRO) Planner will ensure a smooth repair process from order placement to delivery by managing orders received from customers at our 145-repair station (FAA/EASA), physically and through our computer system (Quantum Control). This role includes quoting customers on repair costs and coordinating follow-ups to ensure customer satisfaction. The coordinator will place orders with 3rd party vendors and track their status to meet the required turnaround times. Key responsibilities include providing quotes, status updates, and shipment details, following up with customers to confirm receipt of quotes, quality checks on orders from vendors and customers, and preparing incoming repairs from vendors for shipment to customers.

Primary Responsibilities

• Receive repair orders from customers, physically and in the computer system
• Place orders and follow up on status to ensure turnaround time is met
• Monitor incoming parts rack to keep orders current
• Quote and follow up on internal and external repairs with customers
• Close out work orders and prepare for shipping
• Pull piece parts for repairs
• Ensure processing of Articles is performed IAW paragraph 8.5 of the RSQM
• Manage / maintain virtual vendor quality audits / surveys and ensure service providers are approved before repair orders are issued
• Maintain communication with customers under the direct supervision of the Maintenance Manager
• Ensure that materials, parts, and components for installation in civilian aviation articles are properly received, documentation received with the article is properly filed and the items are properly stored and/or processed after inspection by the Chief Inspector
• Ensure the preservation and storage of all articles, materials, parts and supplies
• Review the shelf-life expiration report and verify items are labeled and stored correctly
• Control and distribute repair stations piece part inventory
• Ensure completed work is appropriately processed, packed, and shipped and all appropriate documents are filed
• Monitor overdue repair orders
• Monitor tollgates and update notes on work orders
• Quality check vendor orders returning from overhaul
• Send out rotables for repair
• Source parts as needed
• Monitor internal and external rotables stock report
• Update order status in the computer system
• Provide solutions to customer questions and requests
• Miscellaneous administrative tasks

Preferred Qualifications:

• Formal education, high school, or equivalent
• Administrative, sales, or Customer Service background
• Expertise in MRP systems, preferably Quantum.
• Prior experience working in an FAA Part 145 repair station or other experience in aerospace maintenance, repair, and overhaul is a plus.

Who You Are:
You’re a natural communicator with excellent interpersonal skills, capable of building lasting client relationships. You thrive as a problem-solver, taking pride in exceeding customer expectations and delivering impactful results. Highly organized and detail-oriented, you approach your work with focus and passion. Ideally, you bring an aviation background or experience in the aerospace industry, which fuels your ability to understand and anticipate customer needs in this specialized field. You’re also eager to master the ins and outs of our innovative products and services, becoming a true expert in your role.

Our Culture:
We believe our most valuable resource is our people! At Team JAS, we’re more than just a company; we’re a community where employees feel valued, supported, and inspired to do their best work. We strive to create a dynamic and stimulating environment where employees are motivated to give their best effort while also enjoying the benefits of a balanced and fulfilling work experience.

Benefits:
Team JAS offers an exceptional benefits package designed to support the well-being and success of our employees. From FREE employee health insurance coverage to a generous PTO package, we prioritize providing our employees with wellness, balance, and overall experience. Our comprehensive benefits package includes opportunities for professional growth and development, demonstrating our commitment to fostering a healthy, happy, and engaged workforce.

• *** FREE *** Employee Health Insurance provided by Florida Blue
• 6% Matching 401k Plan
• Generous PTO Plan
• Dental Insurance
• Vision Insurance
• Employee Stock Purchase Plan
• Paid Holidays
• Floating Holidays 
• Parental Leave
• Life and Accidental Death Insurance 
• Long Term Disability
• Short Term Disability 

We welcome you to think about Team JAS, Inc. for the next step in your career! 

Let’s achieve great things together!

Team JAS is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.