Manager - Inflight Crew Transformation

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience in Business, Management, Engineering, Operations or Finance
• 3-5 years Scheduling Operations experience
• 3-5 years operational management 
• Experience leading multiple concurrent projects
• Demonstrated analytics expertise
• Experience creating project funding requests
• Experience with process mapping
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• MBA
• PMP certification
• Crew scheduling and supervisory experience
• 2 years project management experience

This position will be posted through April 1, 2025.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

The Manager – Inflight Crew Transformation is responsible for planning and executing Inflight’s strategic roadmap for the Inflight Crew Scheduling organization. The Manager will act in a number of different capacities to ensure Inflight is well-prepared for the COSMOS transition for initiatives that involve people, processes, and technology changes. This will include oversight on individual initiatives, preparing business cases to secure funding for future investments, or ad-hoc analyses or process mapping.

Key Responsibilities:

• Oversee progress of multiple Inflight Crew Transformation projects
• Oversee change management of new tools and functionality for Crew Schedulers
• Preparation of communication materials and updating project documentation
• Conduct ad-hoc project analyses where needed
• Plan and execute project plans around hiring, training, and technology initiatives
• Coach and mentor team members to increased initiative and career success