Manager Inflight

About Sun Country Airlines

We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as an Inflight Manager you’ll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Inflight Manager Overview:

Sun Country Airlines is seeking an Inflight Manager to assist the Senior Manager of Inflight in the planning, implementation, and oversight of Inflight Operations. Inflight Managers are responsible for the supervision and support of the Flight Attendants to ensure compliance with policies, procedures, and federal regulations to achieve safety, service, and operational performance goals.

Essential roles and responsibilities of an Inflight Manager:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain a high level of knowledge in the following areas: Flight Attendant Manual, Department Memos, Service Duties/Responsibilities, Flight Attendant Policies and Procedures, Federal Regulations applicable to Flight Attendant Duties/Responsibilities, Transportation Security Regulations applicable to Flight Attendant Duties/Responsibilities, Department policies and procedures, Flight Attendant Union Agreement, Company Drug and Alcohol Program.
• Responsible for overall supervision, support, and coaching of Flight Attendants. 
• Interacts daily over the phone, via e-mail, and face to face with the Flight Attendants and various departments throughout the Company.
• Mentors, supports, investigates, and determines the outcome of investigations when violations of Company policy and/or Federal Regulations occur.
• Research reports received from Customer Service and provides appropriate follow-up to Customer Service Department.
• Provides briefings to crews before, during, and after trips.
• Provide on-call assistance to respond to emergencies or assist with inflight operations decisions.
• Attend interdepartmental meetings representing the Inflight Department. 
• Ensures Flight Attendants adhere to Federal Regulations, including Flight Attendant Manual compliance.
• Monitors daily operational performance, research delays to identify root cause, implement corrective actions to achieve operational performance goals.
• Conducts audits and quality assurance rides to ensure Flight Attendant compliance with policies and procedures and completes appropriate forms.
• Participate in Operations and Inflight Quality Assurance Meetings.
• Assists with hiring process for new Flight Attendants.
• Completes projects as assigned by the Sr Manager Inflight or Vice President Inflight.

The required qualifications we are looking for in an Inflight Manager include:

• High School Diploma 
• Bachelor’s degree preferred
• Three or more years of prior leadership experience 
• Ability to motivate, mentor, lead, coach, and develop a team
• Ability to comfortably address large groups of people
• Possess an FAA-issued Flight Attendant Certificate or able to complete Flight Attendant Training Program
• Experience with union collective bargaining agreement administration
• Strong communication skills, both written and verbal
• Proficient in Microsoft Office
• Demonstrates strong organization and time management skills as well as the ability to multi-task
• Has working knowledge of Part 121 operations, Federal Regulations, and Transportation Security Regulations
• Flexibility and operational availability 24/7
• Inflight Managers work varied hours including early morning and evenings, schedules include weekdays/weekends, holidays and travel to complete assigned duties

Preferred Skills:

• Previous management experience
• Previous experience as a qualified flight attendant
• Previous performance management experience

Other Duties:

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant.  They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

Additional Notes:

• Must be able to travel as required.
• Must be able to obtain FAA-Issued Flight Attendant Certificate
• Must be able to enter any country Sun Country may operate in

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

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