Manager, Pilot Crew Scheduling Consistency, Quality,

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or equivalent experience
• 3-5 years operational management experience

Digital literacy (Microsoft Office; PowerPoint, Outlook, Word, Excel)

• Strong verbal communication skills
• Read and write in English
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master’s degree ; Aviation
• 1+ year in a leadership role
• 1+ year in a project management role
• 1+ year completing training-focused projects
• Project management
• Strategic leadership
• Change management

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Key Responsibilities:

The Manager, Pilot Crew Scheduling Consistency, Quality, and Development is tasked with leading the creation and refinement of calibration strategies and quality standards within the pilot crew scheduling department. This role is essential for developing structured processes and frameworks that support the department’s operational efficiency and effectiveness. The manager will also construct comprehensive training roadmaps and collaborate with Global Learning partners to ensure high-quality training delivery and material standards. Through these efforts, the role contributes significantly to the continuous improvement and professional development of the team.

• Leads the design and implementation of consistency and calibration initiatives to streamline team operations and enhance overall effectiveness.
• Leads development of frameworks for process standardization as a complementary role within the larger department, contributing to a culture of performance excellence.
• Builds tangible roadmaps, schedules, and strategic plans for new hire and recurrent training efforts.
• Partners with the Global Learning Training Delivery team to ensure that in-class training is executed to our standards, utilizing the appropriate materials, and providing comprehensive feedback to elevate classroom quality.
• Leads a team acting as Subject Matter Experts (SMEs) in partnership with Global Learning Training Design to develop and fine-tune educational materials.
• Promotes transparency around performance and leads initiatives advancing the quality of performance within the pilot crew scheduling division.
• Remains engaged in the operation, with up to 25% shift work as a manager-on-duty on the bridge.