Melbourne Airport - Team Leader

Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care!

This role leads a team of Cabin Cleaning staff and assists the Duty Managers in the delivery of cabin cleaning services to Airline customers. 

Service Delivery

• Deliver Cabin Cleaning services on behalf of Star Aviation customers ensuring compliance and safety regulations are met to the highest standards at all times
• Leads cleaning in the correct application of skills and processes.
• Ensure that KPIs / timesheets are accurate / complete final check and sign-off ahead of client invoicing
• Undertakes briefing sessions pre and post shifts recording relevant information
• Maintains Cabin Cleaning service performance standards. 
• Represent both the Airline and Star to the highest level ensuring customer satisfaction
• Prepares and completes each shifts operational, Safety, GSE and other Summary Reports as directly relating to services undertaken during that shift
• Liaises with Airline representatives for specific requirements that may arise from time to time
• Arranges the delivery of lost property items to Airline representatives.

Management of GSE

• Ensure the safe and secure operation of all equipment and associated costs for repair and maintenance
• Report equipment malfunction to the Head of Cabin Cleaning, and where appropriate, take action to restore equipment to correct operational standards
• Test all relevant equipment for serviceability before commencement of every shift. Record results

Workforce Planning

• Lead optimal operational efficiency through effective planning and management of manpower.
• Manage team status to arrange replacements or redeployments.
• Ensure that there is consistent, proactive planning to achieve the right number of people are skilled and trained in the various disciplines.
• Allocates and rotates staff to/on Aircrafts for cleaning.
• Counter- signs time sheets at the end of each shift.
• Coordinates breaks and other absences from the shift.

People Management 

• Lead by example at all times
• Work as part of the team operationally ensuring compliance with the contractual obligations
• Ensure yourself and your team act in accordance Star Aviation guidelines and appropriate and professional standard
• Drive a safety culture through your team, ensuring compliance with both the Airline, Airport and Star Aviation requirements
• Addresses and resolves unacceptable behavioural / performance occurrences within the team. Reports non-compliant workplace behaviour to the Head of Cabin Cleaning
• Identify and resolve problems and conflict at ground level
• Deliver training to the relevant standards ensuring staff are competent in their roles
• Reports skill/knowledge gaps to the Head of Cabin Cleaning
• Uses approved Performance Document forms to record relevant incidents where required. Submits records to Head of Cabin Cleaning for delivery to personnel file

Essential

• Prior experience leading and managing a team. 
• A valid provisional or full driver license.
• A valid Aviation Security Identification Card (ASIC).

Desirable

• A valid Authority to Drive Airside Card (ADA).
• Senior First Aid Training.
• Experience in the cleaning industry.

Skills

• Competent in the operational requirements of Ground Handling
• Understanding of the Aviation Industry.
• Excellent organisational and time management skills.
• Strong ability to multi-task, prioritise and meet deadlines.
• Customer focus to deliver exceptional service.
• Ability to adapt to changing priorities and situations.
• Able to work well in a fast-paced team environment.
• Health and Safety Training.
• Manual Handling procedures.
• Fire Warden Training.
• Ability to resolve conflicts.
• Capable of Incident Report writing, in plain and clear English.
• Intermediate skills for Microsoft Office Suite.