Officer - Online Flights

About the Company:

Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel Company

Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.

About the Job :

The role holder will be responsible for handling aftersales customer, Issue and re-issue flights tickets that already booked through website and change, cancel and refund flights according to the rules and regulations and resolve customer complaints & problems aiming for customer satisfaction and optimizing customer contact opportunities.

Responsibilities :

• Handle customer-only inquiries from the time of the escalation to its closing.
• Resolve customer complaints & problems aiming for customer satisfaction.
• Optimize customer contact opportunities.
• Change, cancel and refund flights according to the rules and regulations.
• Complete necessary project operation documentation.
• Alert the Team Leader on issues or concerns that require escalation.
• Maintain confidentiality of A.C.C.’s clients & customer data.
• Adhere to A.C.C. policies & procedures.
• Carry responsibility for completing sales transactions when it comes to flights.
• Participate in individual & team training/meetings to bring knowledge up-to-date.
• Adhere to work and accommodate business requests (including flexible locations & working hours).

Profile Requirments :

• GDS experience is a must (Amadeus) for atleast 6 Month.
• Tourism background.
• CS experience is preferred.
• Good command of English language.
• Grads only are welcome to apply.
• Interpersonal skills.
• Communication skills.
• Customer service orientated.
• Active listening skills.
• Problem-solving skills.
• Negotiation skills.

Being you @ Almosafer :

At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.

About the Company:

Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel Company

Elevating the journey for travelers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.

About the Job :

The role holder will be responsible for handling aftersales customer, Issue and re-issue flights tickets that already booked through website and change, cancel and refund flights according to the rules and regulations and resolve customer complaints & problems aiming for customer satisfaction and optimizing customer contact opportunities.

Responsibilities :

• Handle customer-only inquiries from the time of the escalation to its closing.
• Resolve customer complaints & problems aiming for customer satisfaction.
• Optimize customer contact opportunities.
• Change, cancel and refund flights according to the rules and regulations.
• Complete necessary project operation documentation.
• Alert the Team Leader on issues or concerns that require escalation.
• Maintain confidentiality of A.C.C.’s clients & customer data.
• Adhere to A.C.C. policies & procedures.
• Carry responsibility for completing sales transactions when it comes to flights.
• Participate in individual & team training/meetings to bring knowledge up-to-date.
• Adhere to work and accommodate business requests (including flexible locations & working hours).

Profile Requirments :

• GDS experience is a must (Amadeus) for atleast 6 Month.
• Tourism background.
• CS experience is preferred.
• Good command of English language.
• Grads only are welcome to apply.
• Interpersonal skills.
• Communication skills.
• Customer service orientated.
• Active listening skills.
• Problem-solving skills.
• Negotiation skills.

Being you @ Almosafer :

At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.