Operations Service Quality Analyst

Key Performance Output 

The successful candidate will be reporting to the Operations Service Quality Analyst and will be responsible but not limited to the following:

• Provide relevant and specialized support to relevant stakeholders to ensure the achievement of objectives.
• Build, support, and maintain healthy, diverse internal & external relationships to ensure achievement of organizational goals. 
• Manage, monitor and ensure adequate system resource levels.
• Adhere to and ensure adherence to statutory regulations, organisational standard, policies and procedures. Report non-compliance and implement corrective actions to ensure compliance.
• Manage SLA with services provider in airport (airlines, government). Manage that work is executed in accordance with contract (time frame, SLA, Scope, quality, budget).
• Manage and track OPEX and CAPEX budget. Manage adherence to all procurement processes.
• Implement and manage people development initiatives such as performance management, succession planning and talent management to ensure team performance meet Required standards.
• Manage the implementation of ad hoc Operational projects within set requirements.
• Compile and submit management reports as required.

Technical Skills and Experience

The following skills & experience is required or equivalent of such is required:

• Bachelor's Degree (3 years-360 credits) is essential.
• 2-3 years business operational experience is essential.
• 2-3 years airport operations supervisory experience is essential.
• Basic proficiency of MS Office packages.

Competencies

• Leading others.
• Results driven.
• Interpersonal relations.
• Planning and organising.
• Communication.
• Report writing.
• Problem solving. 
• Conflict management.
• Action Orientated.

Application and Enquires

Kindly apply online for this opportunity by 29 January 2025

Shortlisted candidates will be required to provide Proof of their qualifications, NQF level and credits, and must be eligible for top security clearance within 3 Months of appointment.

Positions will be filled in the line with Airports Company South Africa Values and Employment Equity Policy and Plan. 

Should you not hear from us within 30 days of your application, consider your application unsuccessful.