Operations Supervisor

Job Title: Operations Supervisor

Pay Grade: 8

Salary: Salary $80,136

Department: Operations

Reports to: Operations Manager

FLSA Status: Exempt

Position Summary: The Operations Supervisor is responsible for overseeing the overall operation of several buildings within Central Passenger Terminal Complex (CPTC) and ensuring that properties within their assigned portfolio are financially sound, well maintained according to AATC standards and comply with all regulatory and life safety requirements. In addition, the position assists in the development and monitoring of policies and procedures related to facility management, oversees employee development and matters included but not limited to recruitment, interviewing, on-going performance supervision, and training, coaching, and mentoring according to company standards. This position is an essential part of the Operations Leadership Team and may require assisting with special projects as assigned.

Responsibilities:

• Supports departmental objectives and goals in relation to safety, quality, and timely delivery of services.

• Ensures that custodial partners meet their contractual obligations in terms of manpower allocated and satisfactory completion of scheduled detail cleaning.

• Shares leadership with other supervisors of the Customer Experience Management Team and holds them accountable for a high level of performance, team work and customer service.

• Assists the Customer Experience Manager in the development, implementation and maintenance of internal controls and procedures that provide operational and fiscal control, cost savings, and effective utilization of assets and facilities.

• Analyzes the condition and the operations of assigned facilities and makes recommendations for improvements.

• Maintains regular contact and builds solid working relationships with customers, tenants, contractors, and AATC Staff to ensure the highest level of customer service.

• Communicates, as appropriate, with all members of AATC regarding tenant matters that pertain to maintenance, cleanliness, or work requests within the assigned facility.

• Communicates all issues/concerns relating to the assigned facility/facilities or contractors with the Customer Experience Management Team.

• Attends and participates in facilities related activities, meetings, and organizations when possible.

• Attends meetings requested by regulatory agencies.

• Ensures compliance with all CPTC lease and regulatory requirements.

• Supervises Customer Experience Superintendents and supports them in supervision of their contractors.

• Responsible for completing timely performance evaluation for direct reports.

• Additional duties as assigned by management. 

Qualifications and Requirements:

• Bachelor’s degree or any equivalent combination of training, education and experience which provides necessary knowledge, ability, and skills to perform job functions.

• Minimum of three (3) years of experience with AATC, preferred assignments include Duty Officer or Facility/CS Superintendent. For external candidates, minimum 3 – 5 years of operational experience in a fast paced, regulated environment.

• Must be highly skilled in MS Office (Particularly Excel, Word and Outlook) • Must be able to pass requirements for approval for an ATL badge with customs seal. This includes a 10-year background search by fingerprint analysis.

• Required to carry a company-supplied mobile device for trouble and emergency notification purposes.

• Required to be on call 24 hours a day, seven days a week, in order to ensure timely and appropriate resolution of any issue that may arise regarding resources under scope of responsibility.