ORD Airport Station Supervisor

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

JOB DESCRIPTION: STATION SUPERVISOR
FLSA STAUS:             NON-EXEMPT
REPORT TO:              STATION MANAGER (Primary), DIRECTOR OF STATIONS (Secondary)
SUPERVISES:            CROSS UTILIZED AGENTS

POSITION SUMMARY:

The Airport Station Supervisor is part of the management team in our airport stations. The full-time position is responsible for overseeing cross utilized agents and their daily activities. Station Supervisors must be available any day, any shift as are required to fill shifts when needed. Station Supervisor are often required to work at various locations in addition to their supervisory duties. Station Supervisors are responsible for setting the best example to other agents and our customers.

KEY RESPONSIBILITIES:

• Knowledge and experience in all duties and responsibilities of an airport customer service agent.
• Working knowledge of Airport ramp, operations, and customer service positions; ability to perform all the duties of an airport customer service agent. Willing to perform all duties and tasks of those supervised.
• Ensuring FAA, Airline and airport regulations are followed.
• Enforcing safety/security measures and protecting sensitive zones.
• Overseeing day-to-day operations of the customer service agents.
• Acting as the airline contact in the absence of the station manager.
• Enforcing all policies and procedures; assisting in maintaining records to document compliance.
• Answering questions and providing direction to customer service agents.
• Assisting in training for policies, procedures, safety and security, computer systems.
• Other duties assigned by management.

REQUIREMENTS FOR THIS POSITION:

• Great customer service attitude and a willingness to “find a way” as opposed to “I can’t,” where applicable.
• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Computer skills – ability to learn reservation and phone systems, proficient with a PC.
• Working knowledge of Airport ramp, operations, and customer service positions; ability to perform all the duties of an airport cross utilized agent.
• Prior supervisory experience preferred.
• Basic math abilities.
• Ability to work within a 24/7 operation including holidays (fill shifts as needed).
• At least 18 years of age.
• Must be authorized to work in the U.S per the Immigration Act of 1986.
• Must pass 10-year background check and pre-employment drug screen per airline and/or company regulations.

Physical requirements:

• Must be able to lift 70-pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet.
• Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time.
• Must have sufficient vision and ability to safely perform duties.

Benefits: 

Competitive Salary: Attractive compensation package based on experience. 

Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance. 

Retirement Plans: Employees can enroll in our company’s 401(k) plan. 

Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year. 

Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including: 

• Flight tickets at significant discount, employee and family members can fly our planes (standby space available)
• Discounts on hotels and resorts
• Car rentals at reduced rates
• Discounted cruises

Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.