Portuguese Speaking Airline Customer Service Agent

Patrique Mercier Recruitment is excited to present a unique opportunity for Portuguese speakers! We are currently seeking a Portuguese Speaking Airline Customer Service Agent to join our team, offering the flexibility of remote work from Greece. This role allows you to assist customers in the airline industry while living in one of the most beautiful and culturally rich countries in the world. If you are passionate about providing top-notch customer service and are eager to embrace a new challenge, this is the perfect opportunity for you!

Responsibilities

• Deliver outstanding customer service to Portuguese-speaking airline customers through various communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding flight bookings, cancellations, and modifications.
• Resolve complaints and issues promptly, ensuring customer satisfaction.
• Provide information about airline policies, services, and promotions.
• Document customer interactions accurately and maintain detailed records.
• Collaborate with team members to meet performance goals and enhance the customer experience.
• Stay updated on industry trends and airline practices to provide informed assistance.

• Fluent in Portuguese (native level) and proficient in English; additional languages are a plus.
• Previous experience in customer service, preferably in the airline or travel industry.
• Strong verbal and written communication skills.
• Ability to handle inquiries and complaints in a calm and professional manner.
• Familiarity with customer service software and tools (e.g., CRM systems).
• Willingness to work remotely and adapt to a flexible work environment.
• Strong problem-solving skills with a customer-centric approach.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )