Public Safety Dispatcher

As infrastructure critical to the region’s growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $8.1 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit . Follow us on Facebook: , Twitter:  and Instagram: . Learn more about BNA® Vision, our growth and expansion plan for the airport, at .

Hiring Process:

• Apply online
• Pre-Screening Questions 
• Criti-Call Testing
• Interview
• Offer
• Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment physical to include a drug screen and breath alcohol test and psychological evaluation 
• Onboarding

 Benefits:

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave

Accepting applications until filled

Starting Salary:

• Trainee Pay: $49,559, and a one-time signing bonus of $2,500.
• PSD-1: Pay increase to $51,032, after successful completion of training program and 6-month probationary period.
  
  Shift: One of the shifts below will be assigned based on availability at the time of hire. Shift bids occur once a year based on seniority.  
• A Shift: 6 a.m. - 2 p.m.
• B Shift: 2 p.m. - 10 p.m.
• C Shift: 10 p.m. - 6 a.m. 

Employee will be required to successfully complete the Tennessee Bureau of Investigation (TBI) course for National Crime Information Center (NCIC), Tennessee Crime Information Center (TCIC) and Tennessee Information Enforcement System (TIES) Basic Certification and State approved Basic Telecommunicators course within six months of employment.

The Metropolitan Nashville Airport Authority’s (MNAA) selection process can be lengthy, based on the position, and as such a candidate may anticipate this process to last up to three (3) months. Every application is reviewed in its entirety. An applicant whose qualifications best meet the needs of MNAA will be contacted to participate in the interview process. 

Candidates will be placed on an eligibility list according to their performance in the departmental interview. Once this list is established, a member of the Human Resources Department will contact the candidate selected for the position and all other candidates selected for the interview process will be notified either by telephone or electronically.

Candidates not selected for hire may reapply as positions become available. If a candidate is extended an employment offer and eliminated due to a disqualifying factor identified during the background investigation, he or she may not reapply until all requirements are successfully met to complete the investigation.

Employment with MNAA is contingent upon the ability to be granted a security badge as mandated by the Transportation Security Administration (TSA). An investigation of all statements contained in the application for employment will be conducted, to include at a minimum; personal and business references; employment history for the last ten (10) years; education/technical training; and military service. If a conditional offer of employment is extended, hiring may be contingent upon successful completion of job-related testing, a complete medical examination to include a drug screen, breath alcohol test, vision examination and audiogram, a criminal background investigation, and a motor vehicle record check. For Public Safety sworn positions and for Public Safety Dispatchers, a psychological examination is also required.

Job Summary:

The Public Safety Dispatcher is responsible for performing dispatch functions for Airport Police and Fire, airport surveillance, monitoring access control systems, receiving calls, querying criminal databases, and conducting day to day administrative tasks in the Nashville International Airport's 24-hour Airport Communications Center.

Essential Job Responsibilities:

• Monitors all radio traffic.
• Uses electronic equipment including the National Crime Information Center (NCIC) and Metro Automated Records Management System (ARMS) to determine vehicle registration, criminal history, warrants, stolen property, gun files, and emergency notifications.
• Dispatches personnel to investigate complaints, security infractions, and reported emergency and medical situations.
• Obtains complete, accurate, and appropriate information from calling party regarding emergency and non-emergency situations and uses this information to write call summaries.
• Assists with on-the-job training for new employees.
• Monitors fire alarm panel, security infractions, severe weather, fuel issues, access control system, and other emergency and non-emergency systems.
• Evaluates and properly classifies initial calls/requests for assistance, and notifies all pertinent personnel as needed.
• Maintains communication throughout emergency situations, including with field units and callers, local emergency and law enforcement departments, airport personnel, and Air Traffic Control (ATC) tower.
• Gives assignments and directions to staff and emergency personnel following established procedures.
• Dispatches Aircraft Rescue and Firefighting (ARFF) emergency units to an accident scene or aircraft emergencies and saves video footage as required.
• Uses the Closed Circuit Television (CCTV) system, Public Address (PA) system, Telecommunications Device for the Deaf (TDD) system, and instant replay recording devices.
• Maintains a daily log of all incidents, via Computer-Aided Dispatch (CAD) software.
• Keeps abreast to changes in policy, methods, operations, and equipment needs to meet departmental needs.
• Disseminates information via the Automated Emergency Notification System to appropriate notification groups.
• Activates the emergency recall plan when required.
• Disseminates severe weather forecast information to airport tenants.
• Informs appropriate personnel of reported or observed airport/airfield maintenance problems and conditions.
• Summarizes information for broadcasting.
• Utilizes the badging system as necessary and after normal business hours.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Maintains regular and on-time attendance.
• Follows all safety regulations.
• Performs other duties as assigned.

Knowledge, Skills & Abilities:

• U.S. Citizen: Must be a U.S. Citizen to operate NCIC software.
• Managing Workload: Skill in organizing and prioritizing work, handling multiple responsibilities, and meeting deadlines.
• Receiving Direction: Skill in receiving and following written and oral direction.
• Record Management: Skill in maintaining complex and confidential files, records, and official documents.
• Facilities Access Control System: Skill in using a facilities access control system.
• Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related functions.
• Public Relations: Skill in communicating and managing relationships with the general public.
• Stress Tolerance: Skill in accepting criticism and dealing calmly and effectively with high stress situations.
• Map Reading: Skill in reading and interpreting maps.
• Independence: Guides oneself with little or no supervision, makes independent decisions, and depends on oneself to get things done.
• Clear Criminal History: Has a clear motor vehicle record, and clear criminal history with no felony, driving under the influence, or drug-related convictions.
• Criminal History Databases: Knowledge of laws concerning accessibility and distribution of criminal history information.
• Emergency Codes: Ability to learn emergency codes.
• Dispatching Skills: Ability to acquire emergency and non-emergency dispatching skills.
• Ability to obtain and maintain a Security Identification Display Area (SIDA) badge.

Qualifications:

Required:

• High School Diploma or GED.
• US Citizenship required to access NCIC. 
• Less than 2 years public safety call-taking, law enforcement, dispatching or related experience. 

Preferred:

• Associate's Degree in a related field.
• 2-4 years of public safety administration/telecommunication working with confidential information or related experience.
• Typing speed 35-45 WPM.

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