Ramp Agent

JOB SUMMARY

Works under direct supervision to perform the various tasks included in the below-the-wing servicing of commercial passenger aircraft in accordance with established policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Loading and unloading of baggage and cargo.
• Ability to safely operate various types of motorized service vehicles and equipment.
• Must demonstrate the ability to safely guide and park commercial aircraft.
• Performs various aircraft cabin tasks to include cleaning of the aircraft and restocking the aircraft as needed.
• Performs aircraft de-icing as needed during periods of winter weather.
• Must be able to work in a dynamic outdoor environment to include varied weather conditions and elevated noise levels.
• Must be able to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
• Ensures compliance with FAA, TSA, airline, and airport regulations.
• This list is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.  Duties, responsibilities, and activities may change at any time with or without notice.

REQUIRED SKILLS

• Ability to complete required initial and recurrent ground service training.
• Must be able to provide exceptional customer service.
• Safety focused.
• Detail oriented.
• Ability to organize, prioritize, and multitask.
• Must be highly motivated with a positive attitude.
• Ability to effectively communicate, with fellow team members, Airport staff, tenants, and passengers.
• Working knowledge of computers, telephones, 2-way radios, and other office equipment.

MINIMUM QUALIFICATIONS

• High School Diploma or Equivalent.
• Possess and maintain a valid S.C. driver's license.
• Successfully complete a Security Threat Assessment (STA) and Criminal History Records Check (CHRC).

• Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time.
• Ability to wear personal protective gear.

PREFERRED QUALIFICATIONS

• Prior experience with an airline, air cargo carrier, or fixed base operator (FBO) is preferred.

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

Work is performed in both office and outdoor environments, and involves exposure to noise, chemicals, and other contaminants, moving mechanical hazards, and extremes of temperature and weather conditions. Must have sufficient auditory ability, with or without audio logical devices, to decipher radio communications, hear alarms, other warning signals, and vehicle signals indicating backward or forward motion. Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, and climbing up and down stairs.  Must be able to handle objects up to 70 pounds.  Frequent work or travel in or near ground service vehicles and aircraft ramp areas requires constant vigilance of vehicular, aircraft and equipment traffic.