Ramp Supervisor - YYZ - DA Required

The Ramp Supervisor is to assist the Ramp Manager in the day-to-day running of the Ramp Team. You will be responsible for coordinating and allocating staff and resources to fulfil our service standards for our Customer Airlines. You will ensure that our ground handling is delivered safely, on time and consistently in line with service level standards set for both on time and station performance. 

• Responsible for day to day operational performance, safety, security and customer satisfaction of the product through effective support and management of delivery area.
• To consistently deliver the highest possible level of customer service at all times.
• Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our Customer Airlines.
• To be pro-active in all areas by forward planning and taking responsibility for the job in hand.
• To ensure the safe and correct control of all resources on the Ramp.
• To comply with all Airlines Ground Handling Regulations as well as local Airport Authorities.
• To actively give support, guidance and encouragement to your work colleague.
• Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standard.
• Safeguard the health, safety and welfare of staff, customers and other visitors as required in full compliance with the Company’s Health & Safety Policy
• To process in a professional and confident way any questions, queries or grievance.
• Promote an open reporting culture.
• Ensuring investigations take place into any incident/accident, non-conformity or service delivery failure, with resulting corrective actions being established and then maintained.
• Work closely with GSE responsible personnel to ensure active and effective GSE management, defect reporting system and GSE checks.
• Ensure no Company property abuse occurs.

• Proven leadership skills and experience.
• Must be a minimum of 18 years of age and legally able to work in Canada
• Must have valid Driver’s license and hold a DA.
• Demonstrate ability to lead, coach and develop staff.
• Well organized with meticulous attention to detail and accuracy, able to work on their own initiative to specific deadlines, have the ability to recognize and deal with challenges promptly and efficiently.
• Extensive experience in Ramp Handling and good understanding of the Operational departments.
• Proficient knowledge of the IATA Standard Ground Handling Agreement.
• Familiar with GOMs, Airline procedures, Airport procedures, Airport legislations.
• Fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization.
• SLA driven to meet customer expectations by delivering excellence.
• A strong sense of stakeholder engagement This includes, but is not limited to: Customer portfolio, Airport representatives, Local CAA, local third party providers.
• Ability to develop the team, provide succession planning and re-engineer business processes as demanded by changes in the business.
• Ability to drive and deliver improvement plans and the relevant follow up process
• Ability to identify productivity efficiency or inefficiency and tailor the operational demand based on the operational dynamics within the station.
• Adaptability with regards to working with a multi-national workforce, and collaborating well with local working unions.
• Able to produce comprehensive reports to senior managers.
• Work under pressure and meet tight deadlines.
• Excellent written and verbal communication skills with employees, management, customers and outside institutions.
• Must be flexible to adapt to changing demands/circumstances/weather conditions.
• Calm and approachable manner.
• Knowledge of local labour legislation is a big advantage.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Must be able to lift up to 70lbs when required.
• Must be able to obtain and hold all required security clearances.
• Computer literate with knowledge of Microsoft Word and Excel.