Revenue and Reservations Manager

The Role | Te mahi

In this role you will be responsible for the management of revenue yield and reservations for the hotel on a day-to-day basis. You will ensure an effective and professional reservations service to achieve maximum room revenue and excellent customer service. This is a full-time permanent role based in Novotel Christchurch Airport.

Responsibilities | Ngā haepapa

• Balancing of financial objectives and maximizing total revenues and profits
• Implementation of all reservation policies and procedures
• Constant upkeep of all Reservation Systems to ensure accurate data
• Build and maintain high levels of communication with other teams
• Monitor occupancy for upcoming 12 weeks and prepare a 3 month forecast each Monday to distribute to the Hotel Manager.
• Keep up to date with Local/National events.
• Ensure special handling of repeats, VIP guests and special requests
• Actively liaise with the Conference & Events Sales Manager to confirm group room rates/requests
• Have sound knowledge specified yield management practises and lead a weekly business strategy meeting with the Head of Department team
• Establishing monthly Budget / Business Plan and striving to achieve the agreed profitability
• Handle client compliments or complaints and ensure proper feedback to Hotel Manager for communication or rectification by department(s) concerned

About you | Ko koe tenei

• Minimum 3 years experience as Reservation Manager or Assistant Manager in a similar size hotel.
• Qualifications appropriate to the role e.g. Hotel Management / Bachelor in Tourism/Bachelor of Commerce/Business/Sales & Marketing.
• Expert in Opera PMS and Accor Reservations Standards/systems.
• Advanced Computer Skills – MS Office Suite.
• Excellent people skills, able to adapt style and approach to interact professionally with a variety of people and requests.
• Ability to thrive in a fast-paced environment and adapt to changing business conditions.
• Must hold the right to work in New Zealand

We are all valued | He kura te tangata

As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!

• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
• Wellbeing programme including Health insurance discount
• Excellent reward & recognition events
• Long service and anniversary gifts and benefits
• Staff, family and friends rates within our network of hotels
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform

Who We Are

Novotel Christchurch Airport is part of the Accor Hotels franchise and Hind Management Group (NZ Employer of Choice 2022). Novotel and Hind Management believe in empathy, understanding and accommodating differences. We believe that 'we are all valued' and our success is a direct reflection of our people, teamwork, passion and professionalism.

Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.

Our values are based around caring, working together and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. Novotel Christchurch Airport is proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (+64********** or email our Talent Acquisition Team at *******@hindmanagement.com. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

E MANAWANUI ANA MĀTOU - WE CARE

KA WHAI MĀTOU I TE TIKA - WE DO THE RIGHT THING

KA MAHI TAHI MĀTOU - WE WORK TOGETHER