Sales Executive

BaseLine Aviation Services require a Sales Executive to join our customer on a permanent basis in Dublin, Ireland.

The Sales support executive will be responsible for the responsible for the optimisation, sales and trading of aircraft and engine components and will be integrated in future transactions to contribute towards the upside potential of consignment/trading part sales.

This is an excellent opportunity for the preferred candidate to liaise and work with multiple departments from a Sales perspective within a start-up aircraft parts trading business in a well-positioned aircraft leasing company, with strong long-term shareholders.

Role and Responsibilities

Sales Support

• Developing long term relationships with Airline/MRO accounts.
• Price quotes, review quote activity and initiate follow ups.
• Processing orders and directly addressing customer inquiries.
• Develop account strategies and actions plans to expand current accounts.
• Managing all customer service communications via email and phone.
• Tracking (back) orders to ensure timely delivery and meet specific customer needs.
• Ensuring the inventory management system (QUANTUM) has up to date market information for high demand units.
• Recording and managing customer data in our system.

Additional functions

• Attend industry events and trade shows.
• Creating and overseeing repair orders.
• Progress chasing ageing repair orders.
• Monitoring core returns for all open exchange orders.
• Handling complaints and accurately managing warranty claims following established protocols.

Skills and Experience

• 2-3 years of experience in customer service specifically in the aviation industry
• Experience using Quantum preferred but not essential
• Proficient in Microsoft Applications (Office, Outlook, Excel)
• Smart, proactive, self-starter with a sense of urgency and “can do” attitude
• Ability to work autonomously and as part of a team
• Strong negotiation skills
• Ability to manage large and/or complex corporate accounts
• Excellent oral and written communication skills
• Strong planning and organizational abilities, with a keen focus on quality, attention to detail, and a proactive commercial approach
• Demonstrated commercial awareness and goal-oriented mindset