Senior Airline Supervisor

• Supporting the senior dispatch coordinator in his daily airline catering planning and scheduling.
  
• Ensuring staff attendance is per shift plans.
  
• Ensuring airline flight orders are received on time and disseminated to relevant sections.
  
• Ensuring that all relevant shift documentation and shift reports are responded to and managed accordingly.
  
• Coordinating activities within the operation department and with other departments.
  
• Liaison with customers for aircraft changes, stock shortages and substitute
  
• Liaison with supervisors regarding menu changes and gallery changes
  
• Liaison with other departments regarding menu changes
  
• Check-in all the departments that menu specifications for that particular airline are adhered to and that menu changes are correctly executed
  
• Ensure that the quality of the finished product is of high standards and meets the airline hygiene standards
  
• Ensure sufficient stock of equipment and products are supplied in the required time to each department.
  
• Improve current work processes.
  
• Ensure correct deadheading
  
• Coordinate supervisors, drivers and loaders of your team on the ramp as well as on the apron and ensure that a swift handover to the crew takes place.
  
• Be conversant with safety regulations on the apron
  
• Advice the cabin crew on equipment, packing and loading instructions, product and service changes
  
• Recording services rendered, alterations, customer complaints and customer feedback when necessary and report them to management
  
• Ensure successful execution of last-minute orders from the Airline Representative.
  
• Investigating operational incidents and generating reports to the operations manager promptly.
  
• Ensuring and supervising airline supervisors and providing guidance, mentoring and grooming to ensure continued work improvements.
  
• Providing airline supervisors with the required support and ensuring they are provided with adequate support during their work execution.
  

Requirements

• Proven experience in managing logistics and control.
  
• Experience in customer service will be an added advantage.
  
• Knowledge of laws, regulations and ISO requirements.
  
• Ability to work with little supervision and track multiple processes.
  
• Computer-savvy with a working knowledge of logistics software (ERP).
  
• Outstanding organizational and coordination abilities.
  
• Excellent communication and interpersonal skills.
  
• Should have a Bachelor's Degree in Business Administration, Supply Chain Management or a relevant field.