Senior Operations Specialist (Nights)

Arden White Aerospace and Aviation Recruitment are currently with leading Aviation company with the recruitment of a Senior Operations Specialist for their night shift team based out of their stunning office in Crawley. 

The Senior Operations Specialist will aid in the coordination of maintenance and repair efforts to keep customer’s aircraft flying through sourcing and supplying the required components.

The Sr Operations Specialist will be expected to work closely and communicate with clients, providing detailed feedback on all requests. As a key contact for the customer, you will liaise with all internal departments (procurement, sales and inventory teams) to ensure all parties are working together effectively. 

We are only considering candidates with a proven background in aviation operations OR air-based logistics such as freight.

Key Responsibilities:

• To act as a focal point & to provide the continuity for client contracted customers & Program Managers.
• To act as the focal point for maintenance requests received from contracted customers ensuring these demands are raised in a timely manner, sources of supply are identified and to arrange shipment in accordance with the contractual service level. Highlight any potential shortfalls, and working the solution with the supplier and airline/customer.
• To be aware and to assist with the airline/customer daily operational demands process, alongside the fulfilment of customer requests in accordance with the contractual service level.To assist with any customer backlogs either system or operational, ensuring customer delays are kept to a minimum whilst maintaining excellent communication with the customer, informing of potential alternative solutions & disruptions of supply.
• Once the demand has been fulfilled by either an internal or external solution follow the demand through until shipping information has been provided by the freight forwarder, & in turn communicate the latest updates to the Airline.
• Providing 360 feedback to the Senior Operations Manager where future improvements and changes to our procedures will enhance the operation. Pro-actively engage with the allocated Program and Operations managers to ensure implementation of all contractual requirements to guarantee customer satisfaction and contract performance.
• Identify at an early stage potential problems and risks, evaluate and anticipate implications and be proactive with all concerned parties in developing and defining contingency/recovery plans and actions. Escalation to the relevant manager to support with resolution.
• The exploration of potential market source for new suppliers that could improve effectiveness, increase profitability or enable the company to embark in a wider range of activities should this be advantageous.

Package:

• Starting salary of £40,000+
• Additional shift allowance of £4,000 per-annum
• Comfortable modern office space with free onsite parking
• Competetive pension & perks package

Apply today as our client is urgently looking to fill this position and so it won’t be vacant for long!

We know engineering. We know aerospace. We know recruitment. And we know how a personal touch is recognised, appreciated, and remembered.

Arden White prides ourselves on the quality of service we are able to offer our clients and candidates alike. However, due to the unprecedented response of applications at the moment, please assume that if you have not been contacted by the team within 14 days your application has been unsuccessful due to the specific requirements of this position.

However, we will endeavour to contact you in due course to find out more about your requirements so we can assist on future positions.

Arden White is acting as a recruitment agency for this position