Senior Technical Administrator

Senior Technical Administrator – Safety (known internally as Airspace Infringement Lead Case Officer) 

Salary Upto £36,000 dependent on experience 

Contract Type: Permanent Full time

Location: Gatwick/Manchester/Hybrid

Security Level Required: CTC

Closing Date: 22nd Dec 2024

Interview Date: WC 13th Jan 2025 vis MS Teams

Please include a cover letter with your application

We are the UK's aviation and aerospace regulator, responsible for the regulation of aviation safety in the UK, determining policy for the use of airspace, the economic regulation of Heathrow, Gatwick and Stansted airports, the licensing and financial fitness of airlines and the management of the ATOL financial protection scheme for holidaymakers. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.

The Role

You will supervise a team of case officers that will support the Principal, Airspace Infringements, Lead and Specialists to provide support to the airspace infringement process for the reduction in number and impact of airspace infringements in the UK as part of wider airborne conflict (mid-air collision) prevention. You will oversee the administrative and business support to the CAP 1404 Airspace Infringement Review Process through the compilation of airspace infringement casefiles, which will ensure that the process is applied in a timely manner. Additionally, you will be accountable for the collation of Management Information, team training, implementation, and management of, a quality assurance program, as well as the compilation of casefiles relating to Mandatory Occurrence Reports (MORs).

Core Accountabilities

• Ensure all case officers compile casefiles relating to airspace infringement occurrences in accordance with the documented process and Service Level Agreements (SLAs).
• Manage a quality assurance program to ensure an accuracy level of 95% relating to external correspondence.
• Provide training to new case officers on the CAA’s CAP 1404 process.

• Collating airspace infringement casefiles for review by the Airspace Infringement Team or the Infringement Coordination Group (ICG) in accordance with SLAs by:

• Obtaining relevant information from the relevant MOR.
• Communicating to the aircraft owner and pilot to obtain further information.
• Inputting casefile information into the MOR Tracker database.
• Utilising internal databases to determine the validity of flight crew documentation at the time of the occurrence.
• Submitting the casefile for review in accordance with CAP 1404

• Acting as the focal point for requests for supporting information from external stakeholders such as but not limited to:

• Radar requests from Air Navigation Service Providers

• Meteorological information from the UK Met Office
• NOTAM information from the UK NOTAM office
• Aeronautical information from Airspace Regulation (Utilisation)

• Collate Management Information (MI) for the Airspace Infringement Principal and Lead on a weekly and monthly basis (and as required).  
• Provide support to the weekly Infringement Coordination Group (ICG).
• Coordinate regulatory interviews.
• Undertake additional duties as required by the Airspace Infringement Principal or Lead

• Enable the CAA to perform its functions efficiently and effectively as the UK’s Aviation Safety Regulator and protect against reputational risk by:

• Managing and maintaining thorough and accurate records of the casefile collation process to ensure regulatory compliance.
• Being able to keep up to date with CAA records management policies and procedures to ensure continuing compliance.
• Communicating with internal and external stakeholders, accurately and in an appropriate manner.
• Referring licensing and other regulatory matters arising throughout the casefile collation process to other capability areas within the CAA as appropriate.

About You

Essential Minimum Criteria

• Be able to provide training and support to a small team.
• Have managed a quality assurance program.
• Have experience in the Air Traffic Management (ATM), flight crew or regulatory environment.
• Possess a strong command and experience of using all MS Office applications (Word, Excel, Outlook)
• Have experience in obtaining and presenting data in an accessible format.
• Be able to work in line within a defined process with deadlines and/or Service Level Agreements with strong personal time-management skills.
• Can confidently work with a high level of accuracy, including communicating, with a high attention to detail with minimal supervision.
• Be able to identify quality, errors, and provide feedback.
• Is comfortable making decisions to ensure quality and applying sound judgement on when to seek advice and support.
• Be able to prioritise workload in accordance with defined risk criteria and be comfortable in assigning workload to others whilst considering their workload and performance.
• Able to confidently engage and collaborate with internal and external stakeholders.
• Be highly organised and able to work effectively within a multi-disciplined team.
• Understand regulated sources of UK aeronautical information such as the NATS Aeronautical Information Service including UK AIP, NOTAM, and NATS/CAA VFR charts.
• Be familiar with or understand UK aviation within an air traffic management (ATM), flight crew or regulatory environment, as well as UK airspace, its structures, and associated classifications.
• Have an awareness of CAP1404.

Desirable

• Have an awareness the MOR scheme and Just Culture.
• Understand the CAA regulatory structure, working practices and procedures.
• Have an awareness associated external agencies such as NATS and other ANSPs.
• Have previously worked within the UK Aviation or Aeronautical industry.
• Be able to acts a point of contact for information and referring queries to the relevant areas as required.
• Be able to identify areas for continuous improvement and to propose effective and efficient solutions.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance. To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. This can either be 3 years or 5 years depending on the level required (CTC or SC). If you do not meet these requirements, we may not be able to accept your application. For more information please visit - .  The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Inclusivity & Our Values

We are proud to be an equal opportunity employer and celebrate our diversity ensuring all are backgrounds included here at the CAA. As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. 

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please   

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

NO RECRUITMENT AGENCIES