Specialist - Inflight AQP Instructor-Evaluator

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

A day in the life of a United Airlines Inflight Instructor/Evaluator is dynamic and multi-faceted. The Inflight Services Training team provides the following outstanding training\: Continuing Qualification, Aircraft Transition, Requalification, Customer Service, and other types of training as needed. The Instructor/Evaluator position will facilitate various curricula to flight attendants ensuring student needs are supported. The position will deliver flight attendant training to meet United’s operational needs while ensuring compliance with federal regulations and company policies and standards. If you like a fast-paced training environment, then this exciting opportunity is for you! Training and lesson plans on all curricula and program expectations will be provided. You will have the ability to shape how our customers and co-workers feel about United.

• Demonstrate our core4 standards (Safe, Caring, Dependable and Efficient) while delivering regulatory and service training curricula with lesson plans approved by the FAA and/or United
• Conduct AQP Announced and Unannounced Line Check Evaluations and provide feedback to flight attendants and stakeholders
• Complete Service Line Checks to collect data to drive improvement in our Net Promoter Score (NPS)
• Conduct safety-related training events at flight attendant bases
• Evaluate trainee/flight attendant performance in line with FAA and United standards
• Ensure United core4 standards policy and procedure compliance is met

What’s needed to succeed (Minimum Qualifications):

• High school diploma or equivalent
• Ability to earn the United Airlines flight attendant qualification, and
• Ability to successfully complete the United Airlines Inflight Training instructor program qualification
• 2+ years of relevant work experience
• Perform all duties and abilities required of a United flight attendant
• Ability to repeatedly operate all aircraft door/window training devices and emergency equipment (including pushing, pulling and lifting up to 50 pounds)
• Performing instructor duties which require standing, walking, climbing, stooping, crouching, squatting, kneeling, reaching, twisting, bending, and prolonged standing and walking
• Ability to work week days, weekends and holidays, as required
• Ability to work morning, day and nighttime hours
• Strong working knowledge of LINK—eFAOM, Inflight Policies and Procedures Manual (IPPM), Content Locker, etc.
• Excellent Crew Resource Management (CRM) and Emotional Intelligence (EI) skills
• Excellent verbal and written communication skills
• Able to work both independently and in a team environment
• Commitment to Working Together Guidelines and treating each other with dignity and respect 
• Ability to complete instructor qualification training and ongoing qualification maintenance requirements
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree
• AQP qualified instructor/evaluator
• Experience with public speaking to small and large groups
• Management experience
• Teaching experience
• Working knowledge of CFR Part 121 regulations, Advanced Qualification Programs, the Aircraft Operators Standard Security Program and United flight attendant responsibilities and procedures