Station Supervisor

• Achieve assigned operational performance targets to contribute towards achieving corporate objectives.
  
• Negotiate a Service Level Agreement (SLA) to ensure that the Ground Handling Agents (GHA) provides services according to company standards, obtain maximum services from the handling agent in a friendly yet persuasive manner, to provide customer satisfaction /delight to achieve/maintain company service standards and identify / resolve problems arising from weak areas of the handling agent to maintain expected 85% of service level standards.
  
• Establish and maintain healthy relationships with all organizations at the airport to sustain service standards / to facilitate smooth passenger handling and to manage any legal implications arising from handling issues, appraise Head office promptly and co-ordinate until they are resolved.
  
• Control station expenditure by ensuring station is within the monthly budgetary allowance. Maintain station logs & Training records & ensuring all station staff Training records & station contracts are updated before expiry. Performance records maintained & proper administration of the station.
  
• Maintain an uninterrupted channel of communication with Regional, Head office and Country / Sales / Finance managements and co-operate with Country / Sales managements by way of a team player to achieve common organizational goals and to enhance productivity / service levels.
  
• Ensure all station related invoices / monetary transactions pertaining to Airport Operation checked for accuracy & signed and followed through the entire process in order to ensure proper accountability.
  
• Investigate/respond promptly to passenger complaints/queries and propose/implement required improvements to achieve expected company standards in customer service.
  
• Support & contribute towards achieving departmental/divisional initiatives & priorities. Safety & Security of the aircraft and the airline on the whole should not be compromised at all times.
  

Requirements

• 6 Passes at GCSE O/L and 4 Credits in one sitting including credit for English and 2 passes at GCSE A/Ls with 4 years relevant experience.
  OR
  
• 6 passes at GCSE O/L with 4 Credits in one sitting including a credit for English and Full or part professional qualification with 3 year of experience in a relevant discipline.