Supervisor, Aircraft Appearance

Why Work for Frontier Airlines?  

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life.  Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.  

What We Stand For 

Low Fares Done Right is our mission and we strive to bring it to life every day.  Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers.  To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things.  While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. 

Who We Are 

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

What Will You Be Doing?

The Aircraft Appearance Supervisor oversees the Aircraft Appearance department’s day-to-day operations.  This includes but is not limited to developing and supervising Aircraft Appearance Agents and Coordinators as well as outside vendors. (as described in the AAPM manual).

Essential Functions: 

• Provide leadership, direction and on-the-job training to agents and coordinators.
• Assign and distribute workload to Aircraft Appearance Coordinators and Agents.
• Monitor employee performance and take corrective action as necessary.
• Evaluate daily manpower, assign work teams and ensure maximum coverage.
• Perform daily audit of “Aircraft Security Check” forms.
• Processing of department time and payroll.
• Analyze future flight schedules to assist in creating shift bids for department.
• Ensure adherence to airport and aircraft security regulations and report any violations and/or potential violations to management.
• Identify possibilities for operational improvements and communicate them to the Mgr, Aircraft Appearance.
• Monitor employee and aircraft safety and report any hazards or incidents to management.
• Ensure adherence to airport and aircraft security regulations and report any violations and/or potential violations to management.
• Serve as liaison between Frontier and contract cleaning in Frontier stations.
• Communicate effectively with various departments.
• Monitor and order supplies.
• Assist the flight crews, coordinators and agents when necessary.

Other Functions:

• Other duties as assigned by Mgr, Aircraft Appearance

Job Requirements:

• High school diploma or GED
• Previous customer service experience with an airline
• 6 months of experience as Aircraft Appearance Coordinator with Frontier
• Previous supervisory and management experience - required
• Must possess a valid drivers license
• Experience with Kronos computer system – required
• Jet-bridge experience and certification
• Must be able to qualify for and maintain a current US Customs seal

Knowledge, Skills and Abilities:

• Capable of delegating work and tracking its progress
• Able to determine necessary equipment/supplies needed for proper appearance of the plane and an FAA safety audit
• Must be able to perform ACA duties (coordinator, agent) if operationally necessary
• Ability to provide excellent customer service at all times and applies problem-solving techniques in difficult passenger or crew situations
• Ability to lead and motivate Aircraft Appearance Coordinators and Agents in a positive and professional manner    
• Excellent time management and prioritization skills
• Excellent verbal communication skills.
• Ability to prioritize multiple tasks in a stressful environment
• Ability to communicate in an effective, calm, and professional manner at all times
• Good knowledge of Frontier Airlines policies and procedures
• Ability to work in a team environment especially with other supervisors and managers

Salary Range: $43,000 - $67,725

Please note: This posting has a closing date of 1/23/25 Midnight MT.

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position.  Please be advised that duties and expectations of this position may be subject to change.