Supervisor, Airline Operations

POSITION:                 Supervisor, Airline Operations

DEPARTMENT:          Airline Division

SALARY:                    $26.89 per hour

LEVEL:                       L22

CLOSING DATE:       Friday, January 17, 2025

We are the Orlando International Airport! The Greater Orlando Aviation Authority (GOAA) operates OIA and the Orlando Executive Airport. Our airport is a world-class facility serving more than 55 million guests each year and growing. Orlando International Airport (OIA) is the largest airport in Florida, the 9th busiest in the United States and the 17th in the world ranked by the number of passengers in 2022 according to Airports Council International North America (ACI). The airport serves as a significant transportation resource, catalyst and hub in the State of Florida.  

We offer a comprehensive benefit package for full & part-time positions to include first day eligibility for health insurance, life insurance, paid vacation/sick/holiday, and growth opportunities (see details below). 

POSITION SUMMARY:

Coordinate and supervise the daily operational activities of assigned areas of the Airline Division of Terminal Operations. Ensure the highest level of quality assurance and customer service are provided throughout the terminal area. Ensure compliance with CFR 1542, TSA and federal regulations, rules and protocols relating to assigned areas of responsibility. Schedule and manage the daily use of the common facilities (ie: gates, ticket counters, baggage sortation areas, baggage claim and FIS). Develop and monitor staff schedules for effective and efficient operation of assigned areas. Monitor and record customer service performance through random surveys to ensure contractual compliance. Perform other duties as assigned.

MINIMUM REQUIREMENTS:

• Associate Degree in Management or related field, and four (4) years airport/airline operations work experience or an equivalent combination of education, training and experience. Bachelor degree in Management or related field preferred.
  Supervisory experience and demonstrated leadership preferred.
• Strong customer service skills, planning and organizational skills, multi-task oriented, and effective oral and written communication skills required.
• Must have the ability to make timely and critical decisions with limited information, resolve operational conflicts and high degree of proactive/reactive ability.
• Must be able to remain calm during emergencies/stressful situations and be able to make split-second decisions under pressure.
• Ability to speak clearly, distinctly and effectively and the ability to establish and maintain effective working relationships with the general public, airport/airline personnel, fellow employees and members of diverse cultural and linguistic backgrounds.
• Computer skills in database, spreadsheets and word processing software required. Advanced Excel, Word, PowerPoint knowledge desire.
• Valid Florida driver license required.
• Must be willing and able to work rotating shifts, nights, weekends and holidays.

This position requires permanent residency in the United States. Only candidates who are permanently legally authorized to work in the US without sponsorship or Temporary Protected Status (TPS)will be considered.

BENEFITS:

The Greater Orlando Aviation Authority offers a comprehensive benefits package.

• Paid Vacation, Holidays, Sick and Personal Leave Days
• Retirement Plan with Company Match
• Health, Dental and Vision Insurance
• Wellness Programs
• Short Term Disability Plan, Long Term Disability Plan and Life Insurance
• Education Reimbursement (Full-time Employees Only)
• Hybrid Work Schedule (for applicable positions) 
• Shift Differential (for applicable positions) 2nd Shift - $0.85 per hour & 3rd Shift - $1.00 per hour