Supervisor - Airport Operations

Supervisor - Airport Operations

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline.

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

Key Responsibilities:

• Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
• Lead all aspects of and support the performance of a team, zone or cell
• Set expectations with front-line co-workers and gain their dedication to act in accordance with Company guidelines and union agreements
• Engage front-line co-workers to deliver excellent customer service and a timely quality product – for example, participate in briefings, and develop team communications
• Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work
• Conduct trend analyses, review turn compliance index statistics and take actions to address items not on track – lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
• Develop and implement standard work and continuous improvement processes
• Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product
• Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products
• Provide technical mentorship and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
• Identify, address and issue appropriate and timely corrective action in accordance with working together guidelines
• Conduct “routine” investigations, as appropriate, into performance, safety (damages and injuries) complaints and other work issues
• Participate in peer, safety and accident review boards
• Confront and address inappropriate behavior and performance issues with specific feedback
• Complete all mandated regulatory and Company required documentation of activities
• Document performance issues into case management system
• Attend division/unit/group meetings
• Participate on collateral projects