Supervisor - Airport Operations

• Experience leading and influencing a team and customer service experience
• Strong written and oral communication skills
• Conflict resolution and decision making, with the ability to lead
• Experience collaborating and working alongside Union personnel
• Proficient in IT systems and common software appropriate to work group
• Eye For Business/Continuous Improvement
• Customer Focus
• Teamwork
• Safety orientation
• Planning/multi-tasking
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an integral function of the position

What will help you propel from the pack (Preferred Qualifications):

• BA/BS Degree
• Airport Operations experience

What we provide

• Competitive benefits
• Discounted travel
• Career advancement opportunities

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward. 
  
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups. 
  
Create what’s next with us. Let’s define tomorrow together. 

Airport Operations

The Airport Operations department keeps operations at our airports running efficiently through planning, organization and supervision

Job overview and responsibilities

• Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
• Lead all aspects of and support the performance of a team, zone or cell
• Set expectations with front-line co-workers and gain their dedication to act in accordance with Company guidelines and union agreements
• Engage front-line co-workers to deliver excellent customer service and a timely quality product – for example, participate in briefings, and develop team communications
• Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work
• Conduct trend analyses, review turn compliance index statistics and take actions to address items not on track – lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
• Develop and implement standard work and continuous improvement processes
• Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product
• Develop skills of front-line co-workers by coaching on performance, as it relates to customer service and products
• Provide technical mentorship and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently
• Identify, address and issue appropriate and timely corrective action in accordance with working together guidelines
• Conduct “routine” investigations, as appropriate, into performance, safety (damages and injuries) complaints and other work issues
• Participate in peer, safety and accident review boards
• Confront and address inappropriate behavior and performance issues with specific feedback
• Complete all mandated regulatory and Company required documentation of activities
• Document performance issues into case management system
• Attend division/unit/group meetings
• Participate on collateral projects