Supervisor, Crew Scheduling

Why Work for Frontier Airlines? 

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life.  Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.  

What We Stand For 

Low Fares Done Right is our mission and we strive to bring it to life every day.  Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers.  To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things.  While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality. 

Work Perks 

At Frontier, we like to think we’re creating something very special for our team members.  Work is why we’re here, but the perks are nice too: 

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are   

Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier’s highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline’s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America’s Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline’s commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).    

* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed.

What Will You Be Doing?

Supervise Crew Scheduling personnel and functions in accordance with government regulations, Frontier company policy and established Pilot and FA Collective Bargaining Agreements (CBA).  Provide leadership, direction and training to Crew Scheduling staff.  Assist Crew Schedulers, employees and crewmembers as needed with operational and administrative task work.  Support and assist the Manager, Crew Scheduling with staffing planning and other projects / duties as assigned.

Essential Functions

• Ensure that qualified, legal crews are maintained on all trips once trip has embarked from the crew’s home domicile.
• Act as Crew Coordinator to maintain surveillance of each trip and reschedule crews according to their qualifications, contractual restrictions, governmental requirements and most economical reschedules.
• Identify opportunities for process/policy improvement. Determine and pursue action essential to affecting change and a desired outcome.
• Provide troubleshooting assistance and training support to Crew Schedulers.
• Assume overall responsibility for crew scheduling operation in the absence of Crew Resources management.
• Coordinate with SOC, Dispatch, Flight Operations, In-Flight and other departments as needed to provide operational and administrative support. 
• Provide counseling and performance management to Crew Schedulers.  Ensure necessary documentation is provided and maintained.
• Check daily assignments and reschedule crew members because of legality or sickness and notify crews of assignments.
• Maintain daily crew assignments, check-in records and records of crew time and projections.
• Process monthly pilot transition.
• Maintain user access and security compliance for CrewTrac CMS.
• Work directly with vendor to resolve any CrewTrac or FLiCA automation problems.
• Ensure all CrewTrac and FLiCA processes are made available to crewmembers and completed in accordance with Pilot and FA CBA’s.
• Work to resolve scheduling discrepancies and crewmember complaints elevated from Crew Schedulers.
• Ensure adequate staffing levels for crew scheduling desk at all times.  Anticipate and provide additional staffing during periods of irregular operations or other circumstances that require additional support.
• Custodian responsible to document and maintain CrewTrac and FLiCA user status.
• Assume management responsibility in the absence of the Manager, Crew Scheduling.

Qualifications

• Bachelor degree in aviation, management, business or related field preferred;  combination of education and work experience considered in lieu of degree
• Two years of Crew Scheduling experience preferred, including minimum of 1 year in Crew Scheduler position
• Aviation course work highly preferred
• Must demonstrate knowledge and proficiency in all areas of crew scheduling including irregular operations, crew vacation, transition, open time, bid closing, vacation relief and all computer systems. Must be a technical expert on all crew scheduling computer programs.

Knowledge, Skills and Abilities

• Excellent working knowledge of Federal Aviation Regulations, company policies & procedures, Pilot and Flight Attendant CBA’s
• Demonstrated proficiency in all aspects of crew scheduling
• Ability to maintain professional telephone etiquette at all times
• Developed communication and training skills
• Ability to interact professionally with a diverse work group
• Ability to maintain composure and professionalism under pressure

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer

Work Environment

Shift work – supervisor presence REQUIRED for AM and PM shift coverage.  May require working on day(s) off to provide relief coverage.

Typical office environment, adequately heated and cooled

Physical Effort

Generally, not required.

Supervision Received

General Direction:  The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.

Positions Supervised

Crew Schedulers

Please note: this is an evergreen role with continuous openings. 

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position.  Please be advised that duties and expectations of this position may be subject to change.