Supervisor, Crew Service Standards

Responsibilities: 

• Ensuring compliance with laws, regulations (CAD), applicable standards (including IOSA, ISO) and company requirements with regards to safety, security, quality, service 

• Assist SP/AM, Crew Service Standards in preparing necessary crew communication regarding service standards and procedure 

• Benchmarking in-flight services, enhance current standards and develop the service procedure 

• Data analysis from flight reports, pax survey and other channels   

• Prepare and conduct various campaign on service and crew standard 

• Monitor Cabin Defects report / ADD list and refer to the related department 

• Review and update operation manuals and attend internal audit 

• Assist in all other assigned projects and task 

Requirements: 

• Tertiary education or above 

• Minimum 5 years' working experience. Experience in cabin crew service or related experience will be an advantage 

• Supervisory management experiences are preferred  

• Good command of spoken and written English and Chinese, Putonghua is preferred 

• Able to write business letters / correspondence and other communication materials in English 

• Computer literate, especially in Microsoft Word, PowerPoint and Excel