Supervisor - for Ethiopian Airlines

Join our team at Maximus Global Services!

Maximus Global Services (MGS) ultimate mission is to “Experience the difference of our people serving your people through leadership, innovation, and partnership”. Provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Las Vegas and Atlanta. 

MGS has immediate openings for Supervisor for SAS (Scandinavian Airlines) at Atlanta International Airport. Fluent in Danish, Sweden or Norwegian is preferred.  

Pay Rate: $25.00 per hour            Status: Full Time

Benefits:

• Paid Time Off (for FT positions)
• Paid Training
• 401(k) Retirement Plan
• Medical, dental, vision benefits
• Referral Bonus
• Incentive Rewards
• Career growth

Objective and Essential Duties:

Responsible for overseeing and ensuring day-to-day operations. The Supervisor’s duties and responsibilities are to ensure the team assigned are prepared for the operation, with updated flight information, equipment and personnel. Key components of this position are constant communication, continuous proactivity, and employee management.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Daily employee list and plan for operation to be prepared at least one day prior to the operation. Adjustments should be made with sufficient time. 
2. Deliver plans and assignments to coordinators, leads and agents prior to start of operation.
3. Update personnel on any irregularities/changes to operations
4. Be in contact with airline management to ensure service is delivered up to standards.
5. Address any issues with personnel, operations, and clients. Including any accident or Incidents.
6. Ensure personnel training is current.
7. Ensure all airline procedures and regulations are met and follow, including policy changes related to documents required, baggage or any other passenger requirements for different countries or status.
8. Ensure control of budget hours and avoid overtime.
9. Report all extra hours involved in the operation and approved time by SAS account manager, using the Time & Attendance assigned to the station.
10. Document all meetings with personnel and follow up on the team performance and make recommendations to the General Manager.
11. Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport where Maximus Global Services operates

Education:

• Associate or Bachelor Degree

Requirements:

• Must exhibit exceptional customer service and communication skills, both verbal and written

• As a condition of employment, employee must successfully complete a background investigation
• Must be able to read, write and speak English. Fluent in Danish, Sweden or Norwegian is preferred.  
• 2 year's of Supervisor experience and Passenger Service experience