Supervisor Ground Support

Model the Southwest Way

• Guide and lead team members using SWA talent management practices to coach, develop, and engage employees

• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment

• Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

• Support and advise local station employees or leaders on their ground equipment fleet by responding to escalated issues, advising on equipment best practices, providing updates on repair work, and meeting frequently to ensure consistent, open communication

• Address station equipment needs and conditions specific to inclement weather, seasonal demands, emergency operations, or peak travel times to ensure minimal operational disruption

• Monitor the timely completion of a shop’s scheduled maintenance and repairs in the fleet management system. Influence Lead Mechanics as needed to ensure the optimal division of work among mechanics, shifts, or locations

• Act as a frontline resource for mechanics by providing side-by-side coaching and troubleshooting, and encouraging cross-knowledge sharing within the shop

• Defuse interpersonal conflicts prior to escalating to GSE Manager. Assist the manager in addressing mechanic performance issues in compliance with contractual requirements

• Foster a productive, harmonious team environment. Provide input on shop meetings and culture events when needed

• Maintain a culture of safety and compliance in the GSE shop environment by ensuring regular attention to safety meetings, audits, trainings, inspections, and programs

• Ensure adequate daily staffing by addressing immediate staffing needs in compliance with contractual requirements, managing mechanic work schedules and requests, and arranging downline travel

• Partner with lead mechanics to ensure mechanics have adequate parts and supplies to complete work in a timely manner. Provide feedback to parts vendors on service and set future expectations for quality, cost, and timeliness

• Support the GSE Manager in fostering low-cost activities and budget adherence.

• Recommend alternatives to repairs, purchases, or suppliers. Assist with facilitating equipment warranties and auctions

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Advanced knowledge and ability to analyze mechanical problems and advise on sound repair decisions

• Knowledge of collective bargaining agreement processes and procedures

• Knowledge of mechanical equipment involving gas, diesel, electric, hydraulic and alternate fuel systems and parts

• Ability to work in high-pressure or emergency situations

• Ability to build and maintain positive working relationships

• Ability to coaching, motivation, listening, and conflict resolution skills

• Ability to work extended/flexible hours and prioritize competing work demands

• Ability to efficiently navigate and utilize Microsoft Office programs, with a strong proficiency in Excel.

• Demonstrated ability to navigate and utilize fleet maintenance or repair tracking systems, as well as equipment diagnostic systems

• Ability to perform hands-on training for Mechanics

• Ability to effectively communicate with a variety of audiences, both verbally and in writing

• Required: High School Diploma or GED

• Fully functioning, broad knowledge in:
  • ground support equipment
  • heavy equipment maintenance
  • systems and process analysis
  • airport operations and regulations

• N/A

• Ability to perform work duties from [limited space work station/desk/office area] for extended
• periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to move/transport 75 lbs on an occasional basis (under 50%)
• Ability to move in a prone position on or near the ground without standing
• Ability to be or remain stationary in a forward and downward position
• Ability to operate motorized vehicles/equipment
• Ability to raise 75 lbs over 25% of time to (waist/shoulder/overhead)
• Ability to traverse from one location to another
• Ability to perform assigned duties in outdoor and inclement weather conditions
• Ability to perform assigned duties with potential exposure to excessive noise, vibrations and/or sensory conditions

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must be able to work rotating shifts, holidays, and overtime
• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
• Air travel with frequent overnight stays required
• Ability to work extended hours as needed