Supervisor, Inflight Operations

Description

Support the Inflight Base Manager, Flight Attendants, and all aspects of the operation within the base regarding the Inflight Department, always inspiring the crewmembers to achieve operational and performance excellence. This is demonstrated by a culture of Safety Always, genuine caring, and promoting our company Purpose, Values, and Vision. This position will always ensure Flight Attendant support, especially when the Inflight Base manager is not present.

This position is for our Dual-City Operation in Connecticut. All applicants applying for this position must be willing and able to work out of both HVN (New Haven) and BDL (Hartford) airports. 

Responsibilities and Outcomes

Responsible for performance and attendance records for flight attendants ensuring operational excellence and instilling an environment of caring.

• Meeting or exceeding desired performance metrics. 
• FA coaching and mentoring. 

On-time operational performance is achieved by supporting the Crews and being actively involved in the day today activities.

• Inflight meets or exceeds company performance KPIs.

Professional relationships are developed with airport officials and the Company is represented in a positive manner in all interactions.

• Participation in airport meetings and activities.

Administrative aspects including but not limited to cost control, investigations, dispute resolution and reporting Inflight costs are at or below budget.

• Required reports are completed in a timely manner.
• Fair and equitable dispute resolution.

Effective communication and coordination with all base Crewmembers (Airports, Flight Ops, Tech Ops) is achieved performing as “one crew”.

• All Crewmembers work together to achieve common goals.

Functional Competencies

• Functional knowledge of Inflight operations and inter-departmental process flow
• Ability to influence and encourage Crewmembers
• Effective organizational and planning skills
• Ability to identify concerns or patterns and effectively problem-solve
• Provide support to leader, as needed

Behavioral Competencies

• Communication and leadership skills to influence performance 
• Ability to motivate and develop Crewmembers to support performance, engagement, and growth
• Sound decision making and judgment skills
• Strong work ethic
• Exhibits the Values, Vision and One Crew concept 

• Must be able to be qualified as an Avelo Flight Attendant and maintain Qualifications
• 2-3 years of experience in a management or supervisory role preferred
• Flight Attendant/Prior Airline Experience preferred
• Experience with crew scheduling software and data entry preferred
• Proficient in Microsoft Office Suite
• Strong organizational, problem-solving, and time management skills
• Ability to work well in a fast-paced, high-pressure environment
• Excellent communication and interpersonal skills
• Detail-oriented with the ability to work independently and follow directions
• Ability to travel as needed

May perform other responsibilities, as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies, changes in workload, rush jobs or technical developments, etc.).

Avelo is an Equal Opportunity Employer.