Supervisor, Maintenance Dispatcher

As infrastructure critical to the region’s growth and prosperity, BNA is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. According to a recent State of Tennessee study, in 2019 alone, BNA generated more than $9.9 billion in total economic impact. BNA supported more than 76,000 jobs in the region and produced more than $443 million in state, local and federal taxes. BNA receives no local tax dollars. For more information, visit . Follow us on Facebook: , Twitter:  and Instagram: . Learn more about BNA® Vision, our growth and expansion plan for the airport, at .

  Hiring Process:

• Apply online
• Interview(s)
• Offer
• Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen and breath alcohol test
• Onboarding

 Benefits:  

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave

Accepting Applications until filled.

Starting Salary Range $63,795 - $86,797

Job Summary: The Supervisor, Maintenance Dispatcher is responsible for supervision of all Maintenance Dispatchers, developing work schedules for 24/7 coverage and will be required to fill any Maintenance Dispatcher shift where no coverage is available. They will assist with internal and external business partners by answering calls, creating work orders, and coordinating repairs for the maintenance department. Other responsibilities include controls key distribution to contractors and staff, dispatches maintenance personnel during emergencies, helps prepare Everbridge communication messages, distributes work permits, red tag impairments, coordinates MNAA's fire system operations, facility inspections, and assists with other projects as assigned.

Essential Job Duties: 

• Supervises personnel to include participating on interview panels for new hires, training and on-boarding new employees, setting goals, assisting with goal achievement, providing feedback, and evaluating performance, approving leave and payroll submissions, and making job assignments.
• Creates schedules for 24/7 dispatcher coverage.
• Writes performance reviews and oversees the dispatch function.
• Distributes hot work permits and red tag impairments and coordinates fire system operations with contractors and maintenance teams as required.
• Answers emergency calls and coordinates repairs when necessary.
• Responds to phone calls, records information, and creates work orders requests.
• Creates policies and procedures that adhere to Maintenance Dispatch section.
• Coordinates and controls maintenance functions and service to call-in requests to assure prompt response.
• Prepares & analyzes daily, weekly, monthly and quarterly metrics of work orders as determined by the manager.
• Enters Assets in the work order system, as new are acquired or taken out of service.
• Controls distribution of building keys to contractors and staff, and reports keys not returned in a timely manner.
• Notifies proper authorities regarding fire system impairments.
• Notifies Contract Coordinator if injuries occur on an escalator, and coordinates authorization with Contract Coordinator to get the escalator back in service.
• Routinely develops, tracks & updates escalators & elevators up/down times including contractor response times and notifies Contract Coordinator of findings weekly.
• Reminds contractors of safety and security requirements.
• Dispatches maintenance personnel during emergencies.
• Adjusts the fire alarm system so that false alarms are not enunciated and distributes the proper job tag for on-site notification.
• Inspects airport facilities and creates work orders to correct deficiencies.
• Performs follow-up with maintenance personnel and requesters.
• Establishes working relationships and rapport with customers.
• Performs garage lighting inspections, programming of lighting.
• Follows all safety regulations.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Maintains regular and on-time attendance.
• Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics: 

• Communication: Skill in communicating effectively at all levels of the organization and with stakeholders, both orally and in writing.
• Customer Service: Skill in providing customer service, including listening to customers' needs, identifying customer solutions, assessing quality of customer services, and evaluating customer satisfaction.
• Managing Workload: Skill in organizing and prioritizing work, handling multiple responsibilities, and meeting deadlines.
• Computer Use: Skill in using a personal computer, the internet, and other software to perform job-related functions.
• Proficient in Microsoft Office.
• Attention to Detail: Is careful about detail and thorough in completing work tasks.
• Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
• Reporting: Skill in preparing and producing timely and accurate oral and written reports.
• Stress Tolerance: Skill in accepting criticism and dealing calmly and effectively with high stress situations.
• Driving: Skill in operating a motor vehicle.
• Written Expression: Ability to use words and sentences in writing so others will understand.
• Written Comprehension: Ability to read and understand information and ideas presented in writing.
• Dependability: Acts reliably and responsibly with others.
• Professionalism: Demonstrates professional behavior and appearance in all situations.
• Ethical Behavior: Consistently displays ethical behavior.
• Judgment and Decision Making: Skill in considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge.

Qualifications: 

Required: 

• Associate's Degree in Business or a related field of study OR 4-7 years of relevant work experience with a minimum of a high school diploma. 
• 2-4 years of dispatch, radio communication, customer service, or related experience. 
• One (1) year of customer service experience. 
• Valid CLASS D Driver's License
• Secure ramp driving certification (within 90 days of hire)

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