Supervisor National Casino Marketing Regional-

JOB SUMMARY: 

Responsible for the direction and supervision of the day-to-day activities of the National Casino Marketing staff for the Atlantic City region and efficient scheduling of leased aircraft and related functions 

DIRECTLY SUPERVISES:

Specialist National Casino Marketing**

Host National Casino Marketing**

Coordinator National Casino Marketing**

**Atlantic City Operations

KEY JOB FUNCTIONS:

1. Prepares and coordinates schedules for all leased aircraft flight operations, communicating schedules to the aircraft operation designee according to department procedure
2. Receives authorized flight requests and prepares schedules
3. For each leased aircraft operation, receives communication regarding operational constraints, maintenance requirements and other matters affecting flight schedules and aircraft availability, and adjusts flight schedules accordingly
4. Coordinates catering requirements and communicates to the leased aircraft representative
5. Arranges for catering preparation, delivery & billing 
6. Coordinates ground transportation and handling, including pick-up and drop-off for passengers
7. Coordinates services to ensure passengers are on time for scheduled departure
8. Arranges for flight crew day rooms as necessary, and ensures proper billing
9. Maintains working knowledge of the capabilities and limitations of flight crews, weather and air traffic control as they relate to ensuring a smooth, efficient flight schedule
10. Establishes and maintains effective communication and working relations with other departments in order to secure and maintain their cooperation with marketing programs/events
11. Handles escalated phone requests from gaming customers for reservations and explains qualifying complimentary criteria 
12. Assigns and delegates daily tasks such as; mail drop-off, voicemail, signature sheets and greeting groups   
13. Responsible for overall prioritization and ensures all deadlines are met for all tasks but are not limited to; coding, SkyForce, tour fees and confirmation letters 
14. Responsible for training new hires on LMS, CMS, Salesforce.com, SkyForce and group reservations 
15. Provides regular process measurements
16. Fully complies with all applicable rules, regulations, laws and policies.
17. This position is not authorized to issue cash comps of $10,000 or more

EDUCATION and/or EXPERIENCE: 

College degree or equivalent experience.  Two to four years prior casino industry travel related experience preferred, including aircraft dispatching or equivalent

QUALIFICATIONS:

1. Knowledge of LMS and CMS systems 
2. Excellent organizational, administrative and communication skills
3. Strong leadership and supervisor skills
4. Demonstrates excellent customer relation skills

WORK ENVIRONMENT:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. 

 Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).