Supervisor / Officer, Crew Control

Responsibilities：

• Supervising the scheduling, controlling and adjustment of Crew Member roster is complied with the legal, regulatory (CAD371 and CAD360), IOSA standards and company requirements;
• As far as operational feasible, to ensure availability of Crew Member for the operational need during the day to day operations;
• Acting as the responsible person for the shift being assigned;
• Supervising the shift in Crew Operations is running in accordance with the agreed standard;
• Proactively support IOCC for crew deployment solution and participating in IOCC decision making process;
• Supervising the Crew movements and adjusting crew duties to meet the operational need in a legal, efficient and cost-effective manner;
• Handling Crew Member enquires on rostering issues;
• Supporting and coaching staff members in all aspect of handling daily function of Crew Operations;
• Supervising the guideline, work procedure or any directive from Crew Control Manager / Assistant Manager implemented in Crew Operations during day to day operations;
• Supervising and proactively support Crew operations staff in daily operations and liaison with IOCC;
• Handling and providing solution for any rostering issues being referred by the Assistant Supervisor / Officer Crew Control on shift duty;
• Assist with crisis coordination and participate in crisis recovery process;
• Providing feedback to Crew Control Manager / Assistant Manager regarding continuous improvement on Crew Operations daily operations.
• Responsible for compliance with all applicable laws, regulations, standards and company requirements ensuring safety and security of the operation.
• Responsible for identifying and reporting safety and security hazards and occurrences as per company’s reporting procedures.

Requirements：

• HKCEE/DSE or equivalent;
• 2 years experiences in Airline Crewing aspect are preferable;
• Proficiency in verbal communication in Cantonese, English and Putonghua;
• Well versed in HKCAD CAD371, CAD360 and IOSA standards as well as Crew Control and flight disruption handling;
• Knowledge in MS Office;
• Capable to handle conflict and settle argument in a reasonable manner;
• Candidates with less experience will be considered as Officer, Crew Control.

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