Supervisor Valet

Global Parking Systems are experts in the management of parking lots, valet services, parking management, and shuttle operations at airports across the country. Global Parking Systems also partners with SP Plus Parking Corporation, a leader in the parking management space. Together, we are committed to making the parking experience a first-class enjoyable one for parking consumers. Built on the foundation of excellence and integrity, we provide the highest level of service at all of our parking facilities.

MAIN RESPONSIBILITIES

Basic Function – Assist in the day-to-day management of a location ensuring that valet operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations, and promoting a professional image and approach to the business.

• Greet guests courteously.
• Ensure customers are receiving timely service. 
• Assist customers in and out of their vehicles.
• Drive, park, and retrieve customer vehicles safely and professionally.
• Assist with hiring, training, and coaching an excellent valet team.
• Create a staffing schedule according to the anticipated daily vehicle volume.
• Maintain full compliance with the standard operating procedures, while always ensuring the safety and security of vehicles and keys.
• Prepare and process daily paperwork according to audit compliance standards.
• Ensure that drive lanes and crosswalks are clean of debris, water, oil spills, etc.
• Create and implement a successful staging plan, utilizing all aspects of the layout of the location to ensure maximum parking capacity.
• Quickly distinguish vehicle makes and models; have a general knowledge of vehicle operations. 
• Substitute for any position, if necessary.
• Complete other duties as needed.

 MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience - Minimal high school diploma or equivalent and a minimal 6-month related experience or training; or equivalent combination of education and experience.

Driver’s License - Required to have and maintain a valid state-issued driver’s license with a current address and an acceptable driving record.  The ability to drive a vehicle with a manual transmission (stick shift) may be required depending on the location.

Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions. 

Written Communication - Writes clearly and informatively; Able to read and interpret written information. 

Customer Service – Maintains a positive attitude. Responds to requests for service and assistance professionally and courteously.

Adaptability - Adapts to changes in the work environment; can deal with change, delays, or unexpected events.

Judgment - Exhibits sound and accurate judgment. 

Physical Demands: These physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects, and talk.  The employee will walk and run for extended periods to park and retrieve customer vehicles, including the use of stairs and elevators.

The employee is occasionally required to climb or balance; stoop, kneel, or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times.  Employees are regularly exposed to high levels of noise and/or fumes from either vehicles or airplanes.

Global Parking Systems is an equal opportunity/affirmative action, employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, or disability status.