Terminal Team Leader

First People Solutions are recruiting for a Terminal Team Leader for their aviation client in Aberdeen.

Responsibilities include:   

Lead the terminal teams to deliver safe and efficient processing of passengers for flight departures.   

Complete effective roster patterns to maximise efficiency of available team resources.   

Ensure all required procedures, as detailed in the Ground Operations Manual (GOM), are followed correctly and consistently.   

Manage changing priorities successfully in a dynamic environment.   

Ensure key team and passenger safety messages are displayed, and that all safety briefings are undertaken.   

Act as focal point for queries relating to flight progress, changes, or issues on the day of operations, and for oversight of third-party provider services, such as cafes and survival equipment teams.   

Ensure initial and recurrent training and competency checks are completed diligently, and required records are maintained.   

Complete self-audit programmes with the freight, baggage, and ramp team leaders.   

Complete safety and operational communications.   

Act as a safety leader and assist in root cause analysis and actions to prevent re-occurrence on any safety issues.   

Promote safety, and safety reporting.   

Liaison - Interface with client base and key internal stakeholders and ensure robust communication protocols are maintained.   

Manage facilities to ensure high standards are maintained.   

Pro-actively propose service/ process improvements.   

Ensure good housekeeping standards are maintained, and all equipment is checked in accordance with the procedures documented in the GOM.   

Create and amend documentation in support of above activities and for client driven communications.   

      Experience & Skills:   

Strong communications skills   

Supervisory experience, or able to demonstrate full understanding of what is required in this type of role

 • Ability to prioritise effectively   

Excellent inter-personal skills and the ability to engage effectively    

Strong IT skills in Word, Excel and PowerPoint as a minimum   

Highly motivated and experience of working in a fast-moving environment   

Experience of competency-based training desirable   

If you are interested in applying for this position please contact me for more information