Ticket Guide Agent - John F. Kennedy International

INTRODUCTION

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

Perks of the job:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off
• Growth potential

*Part-time benefits could vary

WHY WORK FOR PRIMEFLIGHT?

• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

• Enjoy a competitive pay scale

ABOUT US

• We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

Job Description

Our Ticket Guide Agent plays a crucial role in providing assistance and guidance to passengers navigating the airport, particularly in the ticketing and check-in areas. This position involves welcoming passengers, answering their questions, and providing directions to ticket counters, check-in kiosks, and other relevant airport facilities. You will assist passengers with self-service kiosks, offer information on flight schedules, and facilitate a smooth and efficient check-in process. This role requires excellent communication skills, a customer-centric approach, and the ability to remain calm and helpful in high-traffic airport environments. You will be instrumental in ensuring a positive passenger experience and minimizing stress during the check-in process.

WHAT IT’S LIKE TO WORK AS A TICKET GUIDE AGENT

• You like working as a team, toward a common goal
• Greet passengers and provide directional assistance: Offer a warm welcome to travelers and guide them to check-in counters, gates, or other airport facilities

• Answer passenger inquiries regarding flight schedules and ticketing: Provide accurate and up-to-date information on flight timings, delays, and cancellations
• Assist passengers with self-service ticketing machines: Help travelers navigate and use automated ticketing kiosks efficiently
• Explain airport procedures and policies to passengers: Clarify airport security protocols, baggage rules, and check-in procedures
• Guide passengers through the ticketing process: Walk customers through the steps of purchasing or modifying tickets
• Resolve ticketing issues and concerns: Address and troubleshoot problems related to ticket purchases, refunds, or changes
• You have a great attention to detail
• You enjoy working with a team or individually to accomplish your tasks
• Strong customer service skills
• Physical activity may include:
  • Stand and walk for extended periods of time
  • Ability to lift 70 pounds or more
  • Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
  • Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)

Qualifications

• Minimum age of 18 years old
• Ability to read, write, speak, and understand the English language, to include documents
• Previous experience in customer service or guest assistance
• Strong communication and interpersonal skills
• Knowledge of airport layout and ticketing/check-in procedures
• Ability to work in shifts, including evenings, weekends, and holidays
• Customer-focused attitude with a friendly and approachable demeanor
• Multilingual skills may be an advantage
• Comfortable working with computers, mobile devices, and tablets
• Ability to pass a drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.