Tower Supervisor

The Tower Supervisor is responsible for forecasting both resource needs and customer needs in a hub environment daily. The Tower Supervisor directs ABM personnel who utilize the AvTech dispatching software and other AA technologies. This key orchestrator monitors efficient utilization of resources to ensure on-time operations and a quality product. The Tower Supervisor is a critical liaison and key representative of ABM in large airline operations where automated dispatch has been implemented.

Principal Duties and Responsibilities:

• Forecasts ABM operational activity utilizing AvTech dispatching technology and software
• Liaisons with airline operations control personnel to protect operational integrity
• Initial consultation and resolution of aircraft servicing issues and delays with airline tower personnel
• Maintains all required documentation and ensures its accuracy, timely completion and distribution at the end of each day
• Creates and maintains resource efficiencies through the use of AvTech technologies
• Maintains a high level of customer service with both internal and external customers
• Manage station financials via billing through AA programs
• Review airline proposed schedules, provide feedback to customer and provide recommendation to peer managers on scheduling needs
• Organize and facilitate AvTech training curriculum to tower coordinators on a regular basis

Qualifications

• Strong working knowledge of airline operations in a hub environment; airline tower experience preferred
• Knowledgeable in AA technologies and/or AvTech dispatching software
• Knowledgeable in Microsoft Office software; Word, Excel, PowerPoint, and MSTeams
• Ability to understand operational implications in day-to-day decisions
• Ability to develop effective relationships at all levels
• Must be able to read, write, speak and understand English