Training Supervisor - Frontier Airlines Passenger

The Training Supervisor will perform as a functional trainer and be responsible for administering field station training programs for passenger service operations through classroom, hands on and verbal instruction. This individual will also assist and provide support to training management on matters of safety, security and education through training and training programs. As well as proactively promote a “safety first” culture by introducing safe working procedures in accordance with Menzies Aviation’s policies and procedures. The position will be required to receive and maintain Frontier passenger service training certification, Menzies Aviation trainer certification and other certifications as needed.

Main accountabilities include:  

• Effectively deliver new hire and annual recurrent training for all station personnel
• Effectively deliver passenger service OJT  – Secondary OJT and other training based on training qualifications.
• Project a professional image/conduct at all times
• Ensure that the delivery of training courses is aligned to support and ensure safe and secure operations in accordance with the highest possible standards of health, safety, security, and all government statutory requirements.
• Support employees and supervisors in undertaking the protective and preventative measures necessary to achieve compliance with health and safety legislation as it applies to them.
• Support corporate compliance by ensuring that training is aligned to promote and support applicable Management of Health and Safety at Work Regulations
• Report any breaches of statutory requirements or company best practice to management.
• Participate in safety audits daily and provide corrective action assistance to management.
• Complete daily shift reports and other reports as requested.
• Attend and participate in monthly departmental meetings.
• Required to attend the mandatory training imposed by the Company and Airlines as per job role.
• Perform other duties as required.                     

Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

• Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
• Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.
• Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
• Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
• Fully understand the company health and safety policy.
• Attend training courses as may be arranged by the Company.

Qualifications and Experience

• Must be at least 18 years of age.
• Must pass pre-employment drug screen.
• Ability to proficiently read, write and speak English.
• Excellent communication skills
• Must have a positive, can-do, upbeat personality.
• Must enjoy dealing with people daily.
• Able to remain calm under pressure.
• Must excel in time management skills and require minimal supervision.
• Able to stand for long periods of time at the ticket counter and gate check-in areas.
• Always uphold the image and standards of the company
• Must be comfortable lifting 70lbs.
• Must pass FBI background check and obtain US Customs seal.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Must be able to work extended hours on short notice during non-routine operations.
• Proficient with Microsoft Excel and Word programs
• Must have a high school diploma, GED, or three years of experience in passenger service operations.

Benefits

• Pay: $24.50-$26.00 Commensurate with experience. 
• Overtime opportunities available!
• Three Health Plans through Meritain Health that offer a variety of coverage 
• Two Dental Plans through Delta Dental 
• Vision Insurance Plan through Met Life Vision 
• Paid Vacation 
• Frontier Flight Benefits
• Accident Coverage Plan 
• Critical Illness Coverage Plan 
• Hospital Indemnity Coverage Plan
• Voluntary Life and AD&D Insurance 
• Voluntary Short-Term and Long-Term Disability Insurance 
• 401K Savings Plan 
• Employee Assistance Program 
• Prepaid Legal Coverage Plan 
• Identity Theft Protection Plan 
• Pet Discount Coverage and Pet Insurance Plan 
• Uniform Provided 

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily done indoors; however, the individual will also be working outdoors and near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.

This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.

Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.