Warranty & Repair Officer

Synopsis

Responsible for collecting Etihad remedies through applicable Warranty & Guarantee terms, Modifications & Maintenance Checks Cost recovery & Control of Etihad Assets Repair to ensure (i) compliance with regulatory requirements (ii) best repair vendor selection (iii) oversight on the repair activity over Technical’ s assets, (iv) Repairable assets are monitored and are effectively controlled on cost (budget), TAT and quality.

Accountabilities

• Review & analyze Aircraft Defects to manage efficient Repairs under Warranty, Maintenance Agreements or Time & Material Repair Orders.  
• Review repair quotations for exchanged items/ non warranty / rejected warranty orders and over and above contractual orders (Pool Agreements).  
• Manage Repair activities (repair cycle / quotations / supplier engagement / make or buy/ vender selection. 
• Review inputs maintenance checks packages and identify claimable repairs and submit warranty claim against venders, where appropriate.
• Compile Material & Man-hours data of Airframe/ components /engines required for components and systems reliability issues where the venders have acknowledged liability to submit claim as necessary
• Update warranty database by recording correspondences, evaluation, rejections and compiling warranty adjudications, shop findings, quotes/ invoices of repair and credit notes and cost savings related to claims for an effective control; track and manage information and assist in upstream information as required
• Review, analyze, and exercise aspects of warranties, commitments and industry supports per agreements, delivery documents SBs/SILs/ADs/CNs, Engineering orders and warranty repair quotations by approving, raising, tracking and adjudication claims for maximum recovery
• Collect and analyze data by coordinating with Maintenance, planning, fleet management and supply chain in timely manner to deliver claims to related department internal and external along with correct supporting documents
• Review aircraft commitment letter and liaise with stakeholders internally for instance MGT and EYE and externally such as OEM and venders until closure of the commitments.

Education & Experience

• Qualified to degree level or equivalent, with university degree (B.Sc.) preferred in Mechanical/ Aeronautical Engineering or minimum of 3 years’ experience in Aviation Warranty or Supply Chain Management or Repair Management.
• Good understanding of Technical Contracts and the framework around supplier commitments (PSAA, SSC, etc.) is preferred.

Know that a career at Etihad is a choice well made, and for those who join, here is what’s on offer:

• Tax-free salary; because every dirham counts
• Opportunity to live in Abu Dhabi; one of the most exciting cities in the region and, officially, one of the safest places in the world
• The chance to be part of a diverse workplace; our Etihad family is truly a multi-cultural and diverse workforce
• Benefits you really care about; We will provide you with comprehensive private health insurance for you and your family
• Ability to see the world; whether it’s your free annual family ticket to any Etihad destination or our industry-leading staff travel benefits, the choice is yours
• A focus on your career and development; Etihad is where careers take flight, and our learning programmes and talent initiatives are there to help you grow and develop.       

In addition, we offer our new recruits joining and repatriation assistance at the end of your time with us, you will also access an ‘End of Service’ benefit, which is a lump-sum financial payment based on your time of service. It is also an opportunity to work on our new-generation fleet, about which you can ask questions to our representatives from our Technical Operations team who will be onsite with us on the assessment day.

Therefore, if you are seeking a diverse, dynamic and downright rewarding experience where no two days are ever the same, Etihad is the place for you.